Shipping Policy

We offer year-round shipping and we work hard to ensure our product is delivered in good condition. Every package is treated like a gift, meaning it will be professionally packed and will never include a price tag.

Most orders ship within 24 business hours (7am - 6pm EST, M - F) unless a future ship date is requested. The product may be in transit up to five business days depending on the service selected and the destination.

We offer free ground shipping option for all destinations in the US and Canada, with the exception of Alaska and Hawaii and next day free package delivery by courier in Manhattan. Express Shipping charges are based on the weight of the package and the destination zip code.

If the order contains chocolates, during the summer months when the weather is warm, we only offer express options to minimize the time in transit. When your package is ready to ship, you will receive an email with the tracking number so you can track the shipment and confirm its delivery.

UPS Shipping

We use UPS to ship to all destinations in the United States and Canada.

Orders with items that are in stock are processed and shipped within 24-48 business hours after the order is received.

Orders are shipped via UPS Ground service unless otherwise designated or ordered.

Expedited shipping options are available via UPS Overnight, UPS 2 Day, and UPS 3 Day Delivery. ALL express shipping orders placed Monday through Friday will ship the next business day. Express shipping does not include the day the order is shipped. UPS delivers Ground, Overnight, 2 Day and 3 Day orders Monday to Friday only. UPS does not deliver the above shipping options on Saturdays, Sundays, or holidays.

The primary method of shipping is UPS Ground. Other carriers are available. They include, but are not limited to: FedEx, the United States Postal Service (USPS) and common carrier freight lines. When choosing an alternate service, certain restrictions may apply and additional charges may result. Farroxi will in good faith exercise its best discretion when choosing the carrier for shipment, taking into consideration the timeliness of delivery and quality of delivery service.

Time-in-Transit Map for UPS Ground Services

Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance. The number of days an order is spent in transit via carrier is based on the number of business days following the day of shipment from our New York warehouse (not including Saturday, Sunday or holidays). The above map provides an approximate guide. Weather, carrier failure, and other unforeseen events may cause delays in final arrival time. Such delays are not subject to freight refunds or adjustments.

We ship throughout the continental United States, Alaska, Hawaii, and Canada (international). We do not offer free shipping to the Non-Contiguous US at this time, but you can still order our products with an additional shipping cost. Orders to Alaska and Hawaii are shipped by UPS.

Please remember that the shipping cost calculated on all orders are based on dimensional weight or actual weight of boxes (whichever is greater).

Manhattan Delivery By Courier:

Free courier delivery in Manhattan is available every day of the week.

You or the recipient or responsible person (e.g. neighbor, doorman, etc.) must be available to receive and sign for your order. If delivery is unsuccessful, then delivery, return and redelivery charges will apply.

Free delivery service may be limited or cancelled during certain holiday periods.

To guarantee a delivery, please place your order at least 24 hours in advance.